Generation Gap

                        After going through these days, I can see the difference of ethical practicing between generation X and generation Y. There are many discussion are going nowadays about the generation gap. I’m sure every industry experience generation gap where it leads to arguments and disagreement between two generations. It seems nothing for me to hear those incident but if feel angry if happens to our self. In that exact situation, I don’t know how to react when elderly people provide service unethically. Recently I went to Kuala Lumpur Convention Center to attend an exhibition conducted by Small Medium Enterprise Corporation (SME). The reason for me to attend for this exhibition is for my assignment purpose. It was huge exhibition and need to walk from the entrance to the exit takes about 10 minutes. After my visitation, I wanted to exit from the exhibition through the entrance door because my colleague was waiting at the entrance. The security guard stops me from using the entrance door, but I insist to listen to him. Then he calls his superior who was just standing at the entrance door to stop me. My colleague is just about 5 feet from me and I asked the “where is the exit then?” They told me that visitors need to use the exit which is in the 5^th hall but I’m in the 1^st hall. Then I ask them “Why is that so?” then the superior replied to me that it’s the company procedure. It does make any sense for me to go all the way to the 5^th hall to exit from the hall. This incident tells me that these people are working for their employer and do according what they say but they don’t think for their customers. To satisfy their customers, they wouldn't take any risk because that is their standard operating procedure. If they let me use the entrance door for me to exit, they would have satisfied me but not their company. This is where the gap is between the generations. After this incident, I’m afraid of going to the real industry for the rest of my life stuck in this type of environment. I really get confused where they though empowerment is ethical or unethical, or they have a certain level to categories as ethical or unethical.

This reminds me where I use to argue with my sister on my family member where most of them are elderly people which are about 35 of us including kids. They usually demand us to live according to their expectation. As for me is not fair because they live their own life and they want us to live according to their way of life. Although they are caring for us but we need freedom and we need to expose to different type of situation for us to be stable in our future. They want us to be in their umbrella and when the time comes, we should act it out perfectly. But now day’s people like us need to learn by experience compare by learning by visual. This also applicable in our working life where we talks about the quality of work that our employer are expecting from us Before the work matters, our type of life that we went through is matters because this will determine our decision making process. These also ensure us to think rationally and act ethically when we face certain problems in our daily life. Ethical practicing should be trained from younger children and let them see the consequences and this will change their characters. As we know, our characters are mold when we are younger. Once we are grown up, these characters remain in us. These characters will determine to act ethically or to act unethically.

During my argument with my sister, the elder sister never had agree with me but the time goes by my second sister will agree with me. This is not about agreeing or supporting the argument but the age matters. My elder sister is 5 year elder that me but my second sister is 1 year elder than me. These shows that people with small age different can communicate better that big age different. But in the real industry as a fresh graduate, it’s impossible for us to get a small age difference superior above me. At the end of the day, I can’t generalize all the people as the same category. There are people who think in a more modern way which suits current generation. For examples our lecturers in the 14^th floor, even Chef Joken are very friendly with students but when it comes to working ethics he become serious. Ethical behavior can be developed with proper training and proper exposure to the need. Ethical decision cannot be making in all type of situation because when it comes to customer and employee, there is no way for a company to satisfy both stakeholders. There might have some incident where they satisfy both of their internal and external customers. Maybe one at a time satisfying them is possible, but there are minimal chances to satisfy them at the same time. Same goes to customers, its impossible for an organisation to satisfy all the customers in one time. The place where I used to work, the manager always told me the same sentences. But it will motivating us in the way that we are not wrong.